FAQ – Reservations

What does “reservation” mean?

A reservation is your confirmation that you want a specific model and are willing to wait until the handbag is crafted. Each handbag is limited edition and handmade in Greece, so production begins based on confirmed client reservations.

Why do we use a reservation system?

Our handbags are not mass-produced. Each model is created to the highest quality standards, and we plan production carefully and responsibly.

When can I expect delivery?

Production begins once reservations are collected and confirmed. From that moment, the process may take up to 1.5 months, and we keep you personally informed at every stage.

Do I have to pay in advance?

For international orders, full payment together with shipping costs is required in advance.

What if I change my mind?

We understand that circumstances may change. If you decide to cancel your reservation, please let us know as early as possible.

How to place a reservation?

For international customers, please contact us directly at info@madaiq.lt